Studio Policies
Online Scheduling and Set Times Available
Schedules can get busy - we get it! We offer options to meet everyone's needs. If you prefer a set weekly lesson time, please contact Mrs. Charla at 618-530-0867 to see what is currently open for weekly lessons. If you prefer to have the flexibility of scheduling your lessons online around other activities, we offer that option, too!
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Attendance Requirements
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All students must attend a minimum of three 45-minutes each month. Students who attend lessons regularly progress more quickly and stay more motivated.
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Most slots on the calendar are 45-minute lesson time slots.
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If you have a "weekly reserved lesson time" that slot will be reserved for you until that time no longer works for you or the teacher. If you schedule lessons on your own, you will need to wait for the email each month letting you know that the calendar is open for the following month. Do not start scheduling lessons until you receive an email informing you the calendar is open. Once slots have been selected, families receive an email reminder 1-2 days before each scheduled lesson.
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Cancellations
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Families have the ability to cancel and reschedule lessons online at any time. There is no charge for a cancelled lesson as long as the lesson is cancelled ONLINE in the scheduling portal at least 12 hours prior to the lesson time. Texting or calling the studio is not sufficient - you MUST cancel online.
Cancellations due to sickness
Students should not attend lessons if they have been sick or running a fever in the previous 24 hours. If a child is too sick to attend school, they certainly should not attend a lesson. Teachers not only sit right next to students – they touch the same instruments. Teachers have the right to refuse to teach any student who arrives sick.
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Each student is allowed to cancel on the day of their lesson one time during a calendar year without charge. There is a charge for all subsequent “day of lesson” cancellations. This is to ensure that teachers can be paid for the time they have reserved for you. Please know if you cancel on the day of your lesson, we will immediately send out an email and try to fill your slot. If we fill the slot – you will not be charged. But if the slot is not filled you will be charged. Additionally, we offer virtual lessons! During covid we became experts at virtual lessons– and now it’s a great option when kids wake up not feeling great.
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There is a charge for all NO-SHOWS.
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Media Consent
88 Keys Academy often takes photos and videos of individuals participating in music lessons, performance events and activities. Please be aware that these images and videos may be used by 88 Keys Academy in future marketing and communications.