Studio Policies
Online Scheduling and Set Times Available
Schedules can get busy – we understand! We offer options to meet the needs of everyone. If you prefer a set weekly lesson time, please contact Mrs. Charla at 618-530-0867 to inquire about the current availability of weekly lessons. If you prefer the flexibility of scheduling your lessons online around other activities, we also offer that option.
Attendance Requirements
We understand that everyone is busy, so we will keep you informed via email and/or reminders prior to each lesson. Our fall semester spans 20 weeks, from August 11 to December 31. Students are required to attend a minimum of 18 lessons (90%) to maintain their lesson time for the spring. If you need to cancel more than two lessons, that’s okay as long as you schedule makeup lessons to meet the attendance requirement. Utilize our convenient online calendar to schedule makeup lessons and stay on track.
Cancellations
​​​To avoid being charged for a lesson, 24 hours' notice is required so that we can fill the slot and teachers have consistent hours. We understand that emergencies can arise, and sometimes children wake up feeling unwell. When this happens, please cancel online ASAP. If we can fill that opening, you will not be charged for the lesson. However, regardless of the reason for cancellation, if we are unable to fill the slot, a charge for the lesson will be incurred, ensuring our teachers have a stable income. If you are charged for a missed lesson, we will count that lesson towards your attendance.
Not Feeling Well?
In the interest of maintaining a healthy environment, please keep sick children at home and opt for a virtual lesson instead. Given our close interactions with students and the shared use of musical equipment, it is important to switch to virtual lessons to prevent the spread of germs. If students are too ill to attend school, they are not permitted to attend in-person lessons. Teachers reserve the right to decline providing a lesson to students who arrive and appear to have symptoms, such as a cough, cold, or sore throat.
Teacher Cancelations
If a teacher must cancel a lesson, you are not required to make up the lesson, and the lesson will still count towards your attendance.
Media Consent
88 Keys Academy often takes photos and videos of individuals participating in music lessons, performance events and activities. Please be aware that these images and videos may be used by 88 Keys Academy in future marketing and communications.